Beverley Patwell, through her innovative organizational development techniques and approaches, is able to adapt her tools to the environment she enters, and her Use of Self coaching concept enables her to adapt to the context of her clients. She makes change happen in a real way. Her interventions and techniques are action-oriented, real time, and deliver long lasting results. She engages organizations in the development of solutions, and creates the capacity for them to continue on after she leaves.

Beverley has been instrumental in the City of Ottawa's journey towards service excellence. Through a series of facilitated learning sessions, she unleashed the potential and created the momentum within our organization's Senior Leaders to lead the culture change. Her leadership, coaching, interventions, and techniques have given us the internal capacity we needed to be successful, and to achieve results.

Donna Gray
Director, Organizational Development and Performance
City of Ottawa

When leading a successful medium-sized company, the single most important challenge for us was to build and maintain a strong, aligned and united senior management team. The Patwell Consulting workshop series on "Reframing" stands out as a beacon for our team. They provided us with the necessary tools and techniques to leap forward in our understanding of relationship management, both internally and with our clients. It is now two years later and we continue to apply the lessons learned and often use the 'reframing' factor to clear potential relationship obstacles before they are realized. This is truly the 'learning gift' that keeps on giving!

Camil Kourany  B.Arch., PMP
Senior Managing Director
CB Richard Ellis Global Corporate Services

Our goal was to better align the HR function with the University's priorities and the community's evolving needs. We wanted to initiate and affect change and to create a climate in which people want and strive to do their best. We partnered with Patwell Consulting to develop and implement a plan to achieve these goals. This included creating an HR Professional Development Program that focused on delivering service excellence. Together, we have produced a culture shift in the University's HR unit and developed a learning model that can be replicated throughout the organization.

Beverley Patwell has been an important part of leadership development within our organization. Over the past 5 years, she has guided our management group through workshops on coaching and mentoring, use-of-self as change agents, communication, change management, developing high-performing teams, and thriving at work. We appreciate the way she introduces us to new concepts through highly-participatory workshops, which allows us to have a lot of fun together, but also generates a lot of 'ah-ha' insights. Some of our best learning moments have come from our relationship with Bev.

Change management is not always a simple task to undertake. Patwell Consulting directed and provided us with the necessary tools to be successful. They understood our needs, all the while surpassing our expectations with diligence, professionalism and cordiality. Thanks to their efficiency, availability and contacts, the involvement of Patwell Consulting in our process was invaluable. In short, our association with Patwell Consulting was one of our most beneficial and productive partnerships.

Triple impact coaching took into consideration our organizational context, selection process and check point meetings. We really wanted to develop a learning culture, which meant spreading this approach throughout the organization. We used the initiatives and business challenges that we faced on a daily basis as a means of examining our assumptions, beliefs, choices and actions. We also developed a leadership profile and competency model which helped us reinforce how we wanted to change. These tools and processes are now strengthening our leadership culture and positioning us for sustainability in the long term.

I partnered with Patwell Consulting shortly after I took on a lead role for the Human Resources function of a major North American Publishing and Printing company. Beverley worked with my team to develop and define the role of the Business Partner in the Human Resources function at all levels of the organization. The objective was to ensure that my team developed the critical skills and behaviours associated with a high performing Human Resources function in a company undergoing significant growth through acquisitions. Her interventions significantly paid off and I would highly recommend her firm.

The self-awareness and coaching tools that I've gained through the 'Use of Self' Coaching Program have made me a better manager, father and friend. I can now understand people's behaviors, motivations, thought processes and apply the 'Use of Self' coaching principles to formulate the right approach and influence a win-win.

The Triple Impact Coaching process has helped me paint a clearer picture of my vision and goals. It has also helped me to open the communication channels with my superior, my peers and my team which is essential in making the vision a reality.

This process made me better understand the role and importance of each team member, and how powerful a well-balanced team made of complementary people can be. It can move mountains!

I learned a lot about myself and my 'unconscious' impact on others.

I learned about the use of coach/mentor to evolve from an 'organization of blame' to one of responsibility and accountability in my company, thus freeing me from micromanaging.

The 'Use of Self in Change' contains critical reminders for leaders and coaches at all levels of just how much our behaviors and reactions to change influence those around us. Feedback from course leaders and participants provides a great mirror and insight into how we coach and lead. This is 3 days of learning, development and fun that is worth the investment!

I realize in retrospect that the seminar was truly a life altering experience in many ways, Over the weekend, I thought of the power of choice, and how I and others in my personal 'system' (family, friends, etc.) had exercised or not exercised choice in a variety of circumstances. It was enlightening, and even freeing, to see things in this light. I feel more confident and self-assured.

This seminar is very unique and very special to me. I gained a lot by what Edie and Beverley covered, but the real training was in the exercises and sharing of our own individual experiences. The lessons and experiences that I brought back home are very rich and will be of great benefit to more people in my organization and other working partners.