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Articles

  • A Case Study: Fostering A Culture of Service Excellence at the City of Ottawa. (pdf 6Mb) and 
    Fostering A Culture of Service Excellence Presentation (pptx 3Mb)
    Presented by Beverley Patwell, Donna Gray, and Steve Kanellakos. ODNET Conference, Baltimore Maryland October 31, 2011. 
     

  • Discovering the Magic of Culture Shifts. A Case Study in Large Scale Culture Transformation (pdf 200Kb)
    by Beverley Patwell, Donna Gray and Steve Kanellakos

  • TRANSCONTINENTAL MEDIA – Evolving Towards a HR Business Partner (pdf 84kb)
    By Katya Laviolette and Beverley Patwell

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